Urban Arrow replacement parts

[CaliforniaDutch]

I need replacement parts for my Urban Arrow - was hit by a driver. Urban Arrow US through my bike shop says they will not provide parts. Seems really bad to provide no opportunities for repair. Anyone here insights or experience - or success in sourcing replacement parts for their bike? I need front rim, fork and fender.

 

[linnefaulk]

I need replacement parts for my Urban Arrow - was hit by a driver. Urban Arrow US through my bike shop says they will not provide parts. Seems really bad to provide no opportunities for repair. Anyone here insights or experience - or success in sourcing replacement parts for their bike? I need front rim, fork and fender.

I wonder if they are concerned about liability? Who is to say that the rest of the bike is still safe? I would contact UA directly.

 

[BikeBikeYYC]

Have you checked with an Urban Arrow dealer, see if they can order the parts for you?

 

[CaliforniaDutch]

Yeah, as indicated I contacted UA via my bike shop before I posted, but UA told them they could not provide parts - with concern about liability states as the excuse. Think about the implications of this, according to UA USA, if the 7 - 8k bike they sell you gets damaged in a collision - you're on your own, good luck getting it repaired. In contrast, UA in the Netherlands can provide a list of parts needed when you input a serial number - as you would expect for a high end bike. Was able to find a third party dealer who is able to source the parts and ship.

 

[Bike Shop Girl]

As a previous UA dealer, this is very odd. I replaced wheels, and a whole steering unit once after damage. I would recommend contacting Perennial Cycle in Minneapolis. They are a great UA dealer, and also can source small parts easily

 

[americanfietser]

I'm very interested in this thread as well. It seems extremely odd for UA to not offer proper support here. I hope you get what you need to fix the bike, but if there's a gap in proper support from Urban Arrow, I'd like to know to spread the word about it.

 

[Clever Cycles – Portland]

We’re happy to help, but it sounds like you already have replacement parts on the way. Have your bike checked by a professional mechanic familiar with Urban Arrows. They can ensure everything is properly set up and catch any potential issues early.